Privacy Policy

Niela(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our website and services.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

Definitions and Key Terms

To help explain things as clearly as possible, whenever these terms are used in this Privacy Policy, they carry the following meaning:

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, or fill out a form. This may include:

• Name / Username
• Phone Numbers
• Email Addresses
• Mailing/Delivery Addresses

How Do We Use The Information We Collect?

Any information we collect from you may be used to:

• Personalize your experience on our website
• Improve our website based on your feedback
• Improve customer service and support
• Process transactions and orders safely
• Administer a contest, promotion, survey, or other site feature
• Send periodic emails and order tracking updates

Do We Share Information With Third Parties?

We may share the personal and non-personal information we collect with trusted third-party service providers who help us operate our business — such as website hosting, database management, email delivery, payment processing (including our gateway partner Razorpay), and order fulfillment. These parties are only given the information they need to perform their services for us and are required to keep it confidential.

We may also disclose personal information to government or law enforcement authorities where we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us regarding your orders, offers, and updates. You can unsubscribe at any time using the opt-out link included in any email we send. We do not send unsolicited commercial emails.

How Long Do We Keep Your Information?

We retain your information only for as long as necessary to provide our Service and fulfill the purposes described in this policy, or as required to meet our legal obligations. When it is no longer needed, we remove it from our systems or anonymize it.

How Do We Protect Your Information?

We implement a variety of security measures to protect your personal information. All sensitive or payment information is transmitted via Secure Socket Layer (SSL) technology and processed through our secure payment gateway partner. Your payment details are never stored on our servers after a transaction is complete. While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Can I Update or Correct My Information?

You can contact us at any time to update or correct your personal information, change your communication preferences, or request deletion of your account and associated data. We may take reasonable steps, such as verifying your identity, before making these changes.

Cookies

Niela uses cookies to identify the areas of our website you have visited and to enhance site performance and functionality. Cookies are non-essential, but disabling them may limit certain features, such as staying logged in between visits. You can disable cookies through your browser settings at any time.

Advertising and Remarketing

Our website may use remarketing and interest-based advertising services, such as the Facebook Pixel, to show you more relevant ads based on your browsing activity on our site. We are not responsible for the content or privacy practices of third-party advertisers or websites linked from our Service.

Children's Privacy

Our Service is not directed at children, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us so we can remove it.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Service or legal requirements. We will notify you of significant changes through our website. Continued use of our Service after changes take effect means you accept the updated policy.

Governing Law

This Privacy Policy is governed by the laws of India, and any disputes arising from it will be subject to the exclusive jurisdiction of the courts of India.

Contact Us

Don't hesitate to contact us if you have any questions or concerns regarding this policy.